How My Career Growth Led to Enhancing Customer Experience
02:03:2025
BY Carter Perez
Certifications have a unique way of shaping not only the knowledge we carry but also the way we approach challenges. As an Integration Technician at SealingTech, earning professional CompTIA certifications such as the A+, Network+, Security+, Network+, CySa+, Pentest+, and CASP+ have placed me on a learning path which has become the catalyst for personal transformation.
Supported by my company, this process hasn’t just been about checking off milestones; it’s evolved my mindset and strengthened the way I contribute to my role, my team, and my long-term career goals at SealingTech. These certifications, paired with my drive to expand my expertise, have become foundational pillars in my journey to becoming a more effective and impactful contributor in the field of cybersecurity.
My Learning Journey: Certifications as a Gateway

SealingTech Integration Technician, Carter Perez with his most recent professional certification: CASP+.
From the beginning, certifications were more than just exams to pass—they became gateways to understanding the broader landscape of cybersecurity and IT. SealingTech’s encouragement played a pivotal role in this. By covering costs, providing resources like Udemy Business, and fostering an environment where curiosity thrives—these combined created the conditions necessary for success. Their support allowed me to dive deep into topics like network configurations, security protocols, and risk management, while instilling in me the value of continuous learning.
Preparing for these certifications wasn’t just about memorizing content; it became about problem-solving in practical, systematic ways. For example, while studying for the CySA+, I learned advanced techniques for assessing vulnerabilities and isolating risks. These skills now influence how I approach my daily tasks at work. Whether it’s solving assembly challenges, organizing inventory processes, or identifying ways to streamline workflows, the structured habits I’ve built through certification prep have made me more methodical, efficient, and confident in my decisions.
Applying Knowledge to Real-World Use Cases
While certifications provide theoretical knowledge, their true value lies in how that knowledge is applied. I’ve seen firsthand how concepts like network optimization and vulnerability assessment translate into real benefits for my team and our customers. For example, assembling servers requires precision and an eye for detail—skills I’ve sharpened through certifications like the CompTIA Pentest+ and CompTIA Advanced Cybersecurity Practitioner (CASP+). These certifications taught me to identify issues preemptively, implement preventative measures, and ensure smoother deployments.
This expertise doesn’t just enhance internal efficiency; it also builds trust with customers. When colleagues and clients see that my recommendations are backed by current industry standards and certifications, it reinforces our company’s credibility as a forward-thinking, reliable partner. Whether it’s delivering systems on time, ensuring security protocols are met, or proposing innovative solutions, every action reaffirms SealingTech as a leader in defensive cyber solutions.
The Project That Taught Me to Think Differently
In parallel with my certification journey, I took on a personal project: building my own website. Initially, it was a way to experiment with web development and test my technical skills. However, it quickly evolved into a crash course in problem-solving, creativity, and persistence. Debugging code, managing configurations, and optimizing the user experience forced me to address challenges with a solutions-first approach.
Customer-Centric Mindset: Skills, Solutions, and Needs Alignment
This mindset has profoundly impacted how I approach my job. Just as I broke down complex issues on my website, I’ve learned to deconstruct workplace problems into manageable components. For instance, when faced with tight deadlines or intricate assembly requirements, I apply the same iterative approach: identify the problem, test potential solutions, refine, and implement. This method not only leads to more robust outcomes, it also ensures smoother collaboration with teammates, as I can present ideas clearly and effectively, fostering a more cohesive and productive working environment.
Additionally, this methodology enables me to think from the perspective of the customer—anticipating their needs, understanding their expectations, and tailoring solutions that align with their goals. By prioritizing customer values including reliability, efficiency, and innovation, I’m able to deliver results that go beyond meeting requirements and truly address their challenges. This customer-focused mindset enhances the quality of our deliverables and reinforces SealingTech’s reputation as a trusted partner committed to exceeding customer expectations.
Furthermore, the website project reinforced the importance of adaptability. Every obstacle I encountered taught me to think on my feet, a skill that has proven invaluable in responding to unexpected challenges at work. It’s no longer just about solving problems—it’s about anticipating them and building lasting solutions.
Career Growth + Enhancing Customer Experience = Company Success
Both my certifications and my website project have been instrumental in shaping my career trajectory. They’ve provided a foundation of technical expertise while fostering skills like critical thinking, adaptability, and strategic planning. As I look toward the future, I’m setting my sights on advanced certifications like the Offsec OSCP and the ISC2 CISSP. These more challenging goals align with my desire to move into a more advanced and dynamic cybersecurity role, where I can tackle greater challenges and contribute on a broader scale.
For SealingTech, this commitment to continuous learning translates into tangible benefits. By staying current with industry standards, I’m better equipped to propose innovative solutions, mitigate risks, and enhance operational efficiency. My professional growth also fosters a culture of excellence within the team, where learning and collaboration go hand in hand. Ultimately, this benefits our customers through improved systems, reduced downtime, and strategies designed to withstand the evolving cybersecurity landscape.
Building a Future on a Strong Foundation
Reflecting on this journey, it’s clear that learning and applying new skills are two sides of the same coin. Certifications have equipped me with a solid foundation of knowledge, while building my website has taught me to think creatively and holistically. Together, these experiences have shaped me into a more capable, adaptable professional, ready to tackle the challenges of today while preparing for tomorrow’s opportunities.
As I continue to grow, my goals remain straightforward: improve my website to refine my technical and creative skills further, pursue advanced certifications to deepen my expertise, and ultimately transition into a role where I can drive meaningful change in the cybersecurity industry. These aspirations aren’t just personal; they’re part of a larger effort to contribute to SealingTech’s success, ensuring we remain a trusted partner for our customers and a leading innovator in defensive cyber solutions.
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